Mrs J.M.O - Facial Surgery- Marbella

May 20 2011

I decided to operate, well over a year ago however I approached a well know company in Spain but they did not convince me so I backed off.

Holly was my first contact with Mills and Mills, she was very natural, comfortable to talk to, whilst being profesional and not too clinical. Dr Milito was extremely patient and willing to give me time and and answer all my questions and made everything clear, with a serious and profesional yet friendly approach. This first contact was important as it made me feel that they knew what they were doing, and inspired trust and confidence.

I have a demanding job and not much free time and Holly was so understanding of this with me unfortunately having to schedule and re schedule, she was not only helpful but even came up with solutions offering transport to the hospital and back. She answered all my e mails promptly and it seemed that nothing was too much trouble for her.

On my arrival at the hospital which was modern and clean with friendly and pleasant staff. I met Peter who was fantastic and made me felt looked after personally. Before and after the operation Peter popped in and out to see me and had time to sit down and chat which was lovely and knowing he is a qualified nurse certainly made me feel more than safe knowing I could contact him when I was discharged if I needed to, if I had any questions. Dr Mileto came to see me after the operation which was again a lovely touch to the whole experience. Because even though the operation was carried out quickly and the aftercare at the hospital was excelent. One always worries after being discharged who to contact afterwards and Peter certainly made me feel at ease about this and in safe hands.

The overall experience was professional but with a very personal, friendly and caring touch, I was made to feel that no question I had was too silly, and that Holly, Dr Mileto and Peter had all the time in the world for me to be made to feel comfortable and in good hands. I was given the feeling that the arrangements, date, times etc were done to suit me and nothing was too much trouble.

I looked in the mirror a day or two ago and was surprised to think that it had been less than a month ago that I had contacted Mills and Mills and everything had been done in such a short time and handled so well with the exact result I had wanted.